Kat Fisher7 challenges of a great Customer Success ManagerCustomer Success is one of the fastest growing professions in the last few years where the majority of people come to CS from various…6 min read·Dec 10, 2020----
Kat Fisher“The Social Dilemma” exposes an important problem. The solution is amongst all of us.Alongside The Great Hack, The Social Dilemma this is an important documentary to watch right now. We need to continue to drive awareness…5 min read·Oct 22, 2020----
Kat FisherSales Qualification: ask these questionsA truly successful relationship between a customer and a software company starts before a customer has used or even seen the product. A…5 min read·Sep 16, 2020----
Kat FisherNPS Score: is it still relevant?For nearly 20 years the Net Promoter Score has been a core metric for businesses to assess how much customers value their product or…6 min read·Sep 8, 2020----
Kat Fisher5 signs of a customer at risk and what to do about it.One of the key functions of any Customer Success professional is to monitor customer health across their portfolio. The basic form of this…7 min read·Aug 26, 2020----