7 challenges of a great Customer Success ManagerCustomer Success is one of the fastest growing professions in the last few years where the majority of people come to CS from various…Dec 10, 2020Dec 10, 2020
“The Social Dilemma” exposes an important problem. The solution is amongst all of us.Alongside The Great Hack, The Social Dilemma this is an important documentary to watch right now. We need to continue to drive awareness…Oct 22, 2020Oct 22, 2020
Sales Qualification: ask these questionsA truly successful relationship between a customer and a software company starts before a customer has used or even seen the product. A…Sep 16, 2020Sep 16, 2020
NPS Score: is it still relevant?For nearly 20 years the Net Promoter Score has been a core metric for businesses to assess how much customers value their product or…Sep 8, 2020Sep 8, 2020
5 signs of a customer at risk and what to do about it.One of the key functions of any Customer Success professional is to monitor customer health across their portfolio. The basic form of this…Aug 26, 2020Aug 26, 2020
